What is the Shop at MATTER?
The Shop at MATTER is independent retail for designers and other thinking persons. We specialize in Typography, Design, Design Education, and Resistance-focused books and products. Carefully curated objects, tools, and titles made by people and businesses we love, including rare finds from Italy, Japan, UK, Germany, Latvia, and France.
Do you have a physical store that I can visit?
MARCH 2020 UPDATE: No. Due to the pandemic, our Shop is closed to visitors until it is safe. All events have been postponed.
The Shop at MATTER is located at 2134 Market St on the ground floor of a historic building in the Ballpark neighborhood of Denver. The Shop is also host to many events each month. Check out our event listings here.
What are your store operating hours?
MARCH 2020 UPDATE: Due to the pandemic, our family-owned Shop is available to fill orders for shipping every day, at any hour. If you need help picking out a book, give us a call, we’ll LOVE to help.
Monday-Saturday 12-5:00 PM and Thursday until 8. Or by appointment. Give us a call.
How do you choose what’s in your store?
Everything in the Shop at MATTER is there for a reason. Each book and product was made or chosen with intention. You might not find every book, but you will find the book that means the most to you or to someone else.
When will my order go out?
Packages go out 2-3 days from the date of purchase via USPS.
Do you offer local pick-up?
MARCH 2020 UPDATE: Yes and No. Use your best judgment. If you live right by us, or want to swing by as you pass on your way to the grocery store, then YES, please choose “local pick up” as your shipping option.
Yep. And it’s free! Just choose “local pick up” as your shipping option. We’ll let you know when you can pick up your order at the Shop at 2134 Market St.
Do you ship internationally?
Yes. Simply choose that option when checking out.
What do you charge for shipping?
MARCH 2020 UPDATE: Currently, we are offering free shipping to the Contiguous U.S. for BOOKS, STATIONERY, and ART SUPPLIES for orders over $50. If you have an item in your cart that is from a different category, shipping charges will be charged, based on size, weight, and speed.
We use shipping tables from USPS. Prices are based on size and weight.
Do you charge sales tax?
If you live in Colorado, you will be charged 8.31% sales tax online and in the Shop on Market St.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover online. We also accept Apple Pay in the Shop on Market St.
My order arrived damaged. What can I do?
If your item arrives damaged, please contact us within one week of receiving your item with photos of the damage. We will replace it with an identical item or one of equal value.
What is your return policy?
Please let us know if you’re not satisfied with your purchase within one week of receiving your order and we will provide a refund once it is returned. Return shipping costs and safe arrival of returns are the responsibility of the customer.
If you purchased the item in the Shop, bring it back in its original condition with your receipt and we’ll provide a refund. If you originally paid by card, we’ll put it back on your card. If you paid in cash, we’ll give you your refund in cash.
The product I want to order is out of stock.
There is a small chance that we have a few here left at the shop. Send us a message here and we’ll look around. Some items can be reordered and in your hands with a bit of patience. If your backorder is ultimately unavailable from our suppliers, we’ll refund your credit card.
Do you sell wholesale?
Yes! If you’re interested in selling Matterial in your place of business, give us a call or email us here.
Do you offer gift cards?
Absolutely. They can be purchased in person at the Shop or online. We offer analog gift cards and e-cards.