The Basics

What is the Shop at MATTER?

The Shop at MATTER is independent retail for designers and other thinking persons. We specialize in Typography, Design, Design Education, and Resistance-focused books and products. Carefully curated objects, tools, and titles made by people and businesses we love, including rare finds from Italy, Mexico, Japan, UK, Brazil, Portugal, Germany, Latvia, and France. 

Who owns the Shop?

MATTER Ltd., including the Design Consultancy, Manufactory, Letterpress Printshop, and the Shop at MATTER is owned by partners-in-all-things, Rick Griffith and Debra Johnson. Rick is a British West Indian immigrant, born in London. His parents were from British Guyana and Trinidad. Debra was born in Omaha. Her ancestry is primarily British and Czech. They are both cisgender in a community of multi-gender queer humans, who use their creativity to fight for the rights of all. Both widows, Rick and Debra are keenly connected to the circle of life and know that the primary healing force in all things is love. They are both black and white.

Do you have a physical store that I can visit?

The Shop at MATTER is located at 2134 Market St on the ground floor of a historic building in the Ballpark neighborhood of Denver. We are on the ancestral land of the Arapaho, the Cheyenne, the Ute, and the Sioux.

Due to the pandemic, all events have been postponed.

What are your store operating hours?

We are open Monday–Friday 10-5 and Saturday 12-5. If you need accommodation to shop or pick up outside of those hours, give us a call.

The Products

How do you choose what’s in your store?

Everything in the Shop at MATTER is there for a reason. Each book and product was made or chosen with intention. You might not find every book, but you will find the book that means the most to you or to someone else.

Do you offer gift cards?

Absolutely. They can be purchased in person at the Shop or online. We offer analog gift cards and e-cards. Our analog gift cards are only for in-store shopping.

The product I want to order is Out of Stock, What Now?

Out of Stock is different from Backordered. Backordered is more temporary, as a result of a sudden run on a book title, for example. Out of Stock means that we may not be able to get more, and there will be no button to click to add it to the cart. If you don’t see something you are looking for, please send your request here. Some items can be ordered and in your hands with a bit of patience. If your Backordered or Out of Stock order is ultimately unavailable from our suppliers, we’ll refund your credit card. As an alternative, you can also check out our affiliate page on Bookshop.org. If you buy books by searching from our page (bookshop.org/shop/shopatmatter) those sales are credited to our shop!

Do you take special-order requests or bulk requests for book clubs?

Yes! We love special orders, as long as your title aligns with our product offerings (ie, we wouldn’t special order a book on how to improve your tennis serve). Orders are placed weekly on Fridays. Prepayment is preferred but not required. Timing for having books-in-hand is based on availability from the publisher. Submit your request here. As an alternative, you can also place your special orders through our affiliate page on Bookshop.org. If you buy books by searching from our page (bookshop.org/shop/shopatmatter) those sales are credited to our shop!

Do you sell wholesale?

Yes! If you’re interested in selling Matterial in your place of business, give us a call or email us here. Only products we make (Matterial, prints, Solidtype, etc.) are available for wholesale. Books are not available for wholesale.

Shipping and Pick-Up

When will my order go out?

Plan on your order being ready in 1-3 days if your order does not have any backorders (your invoice will say “backordered” next to the product if it is on backorder). We ship orders when all products are in stock, not in multiple packages. It is possible to divide shipments, but it is no longer our standard practice. We’re not Amazon. 😉 If you’d like us to divide your order, give us a call or email us here.

Do you offer local pick-up?

Yep. We LOVE local pick up. It’s the fastest way to get your order (typically same day) and it’s free! Just choose “local pick up” as your shipping option at the end of your purchase. We’ll let you know when your order is complete via email so you can pick it up at the Shop at 2134 Market St. Masks are mandatory.

Your local pick-up order is lovingly held for up to 3 months. Beyond that, your purchase will be ceremoniously buried in a time capsule. If you have extenuating circumstances, please call or email so we can help you get your order into your hands.

Do you ship internationally?

We are sad to say, that due to the new tax laws effective 01 July 2021, we are no longer selling internationally. Once the software catches up to the new laws, we’ll resume those sales. (c’mon TaxJar and WooCommerce)

What do you charge for shipping?

We use USPS and UPS shipping tables. Prices are based on size, weight, speed, and distance. Media Mail is the slowest/cheapest. All package rates include tracking except First Class. First Class and Media Mail packages are NOT insured so the cheaper price does come with some risk.

Currently, we are offering free media mail shipping to the Contiguous U.S. for orders over $100.

Return Policy

What is your return policy?

Please let us know if you’re not satisfied with your purchase within two weeks of receiving your order and we will provide a refund once it is returned. Return shipping costs and safe arrival of returns are the responsibility of the customer.

If you purchased the item in the Shop, bring it back in its original condition with your receipt and we’ll provide a refund. If you originally paid by card, we’ll put it back on your card. If you paid in cash, we’ll give you your refund in cash.

December holiday returns are extended to January 15th. We don’t require a receipt, but we do require the name of the purchaser to locate the transaction electronically. If you make a purchase and designate Local Pick Up, the two-week return policy applies.

My order was wrong or arrived damaged. What can I do?

If we messed up your order, please give us a call or email us here. We are a humble but mighty microbusiness utilizing our family and 3 part-time employees. We occasionally make mistakes. We are sorry. If we didn’t make it right, please let us try. Call or email us here.

If your item arrives damaged, please contact us within two weeks of receiving your item with photos of the damage to help us with our claim with USPS. We will replace it with an identical item or one of equal value.

Payment

Do you charge sales tax?

If you live in Colorado, you will be charged 8.31% sales tax online and in the Shop on Market St.

What methods of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and PayPal Credit online. We also accept Apple Pay in the Shop on Market St.