Good Services


How to Design Services that Work

by Lou Downe

This book will tell you how to design a service that your users can find, understand and use without having to ask for help.

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a “good” service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a “good” and “bad” service and describing the common elements within all services that mean they either work for users or don’t.

Paperback | 192 pages | Laurence King Publishing | 2020

SKU: 9789063695439 Categories: , Tags: , , ,

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