How to Design Services that Work
by Lou Downe
This book will tell you how to design a service that your users can find, understand and use without having to ask for help.
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a “good” service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a “good” and “bad” service and describing the common elements within all services that mean they either work for users or don’t.
Paperback | 192 pages | Laurence King Publishing | 2020